Missing Broadband date

Home Forums Gossip Board Missing Broadband date

Viewing 15 posts - 1 through 15 (of 34 total)
  • Author
    Posts
  • #36122
    ,crannogtales
    Participant

    Am I mistaken but has BT now stopped putting the date of Broadband connection for Killin on their website. I hope I am wrong in this

    #36665
    ,Webmaster
    Participant

    Hi Scotty

    The date has been missing for around a week now and has been replaced with, I guess, a generic message regarding Exchange Activate.

    However everyday I see a team with Fujitsu, BT and various other communication branded vans getting closer and closer to the village. They have moved in the last week from halfway down Glen Ogle and are now working along the Lix Toll – Killin road with a small team at the top of Glen Ogle. Hopefully full blown Broadband is not far away…

    We will post any updates here as we receive them.

    #36681
    ,Mark
    Participant

    Please note that Exchange Activate is not fully fledged broadband. There is a limit on speed and quite possibly connections at the exchange. The limit on speed would be 512MB, i.e. a quarter of what we were expecting.

    I expect the date will remain as beginning of November, but I do not have confirmation.

    #36686
    ,Alistair Ferguson
    Participant

    I emailed Ian Shanks at Bt and his answers are below from Ian Shanks yesterday and the day before

    Although there have been numerous delays (from a range of causes from landslidesto suspended access due to the G 8 summit and from external contractors damagingour duct to us being refused access to the road because of other roadworks andworks on safety barriers)my engineering colleagues still believe the exchangewill be broadband enabled on 4 November. We are doing all we can to progress the work as quickly as possible and it iscertainly not in our interest for the work to be delayed. I do understand and sympathise with the frustration of the local community butwhen the work was planned and dates were provided for the upgrade of theexchange it was on the assumption that we would be able to carry out thenecessary works without hindance and our planners could not have anticipatedmany of the problems which have been encountered. Ian Shanks Alistair The information on Killin on the http://www.bt.com/broadband web site is incorrect –the exchange will be upgraded to provide a full blown ADSL service ( not anExchange Activate service). I have asked for the web site to be upgraded and theanticipated enablement date of 4 November to be shown. Happy for you to post this information on the web site but would be grateful ifyou do not post my contact details – dealing with broadband queries is not myday job and customers who want to order broadband or require information on theproduct should speak to their ISPs. regards Ian

    #36687
    ,Alistair Ferguson
    Participant

    also asked him about the speed, his rely this morning was

    Alistair

    yes the exchange will deliver the full 2meg service. Obviously distance is still
    an issue – people living within reasonably close cable length from the exchange
    will be able to get 2 Meg – those further out – perhaps 6 km of cable length
    from the exchange may only be able to get 512kbps – and of course there may be a
    few who are just too far to be able to get anything – In an average exchange
    0.2% of customers are too far away for broadband to operate successfully.

    regards

    ian

    #36666
    ,Webmaster
    Participant

    Rec’d basically the same info this morning from Ian Shanks

    Killin will get full blown ADSL – the page on the http://www.bt.com/broadband web site is incorrect – I have asked for it to be taken off and replaced with a page showing the enablement date of 4 Nov. Sorry about the confusion.

    regards

    Ian

    It’s a pity that the public has to go this far to get answers and action, if BT were communicating with us better we wouldn’t need to ‘hinder’ Mr Shanks. So don’t blame posting contact details here as the reason your customers are unhappy, communicate more. 😀

    Still, it looks like it’s not all doom and gloom and 512k after all…

    #36675
    ,crannogtales
    Participant

    Thanks Gregor and all the rest of the guys who have taken up the question of BB date with BT

    Let’s keep on their back. We have waited and been put off enough now

    #36677
    ,vic
    Participant

    Having raised two complaints with BT this week I have received a reply from Nigel Elliot from the BT Customer Contact Centre appologising for the inconsistent information of the various BT websites, which he has highlighted and should be rectified shortly. He confirms my activation date (same as my ISP has given me) of 14th November. So what with that and all the BT and Fujitsu engineers working at the exchange and in Glen Ogle we could be in luck.

    #36682
    ,Mark
    Participant

    bt.com/broadband has now reverted to saying full blown broadband available on 4th November.

    Way back at the end of August/beginning of September we received our BT Broadband Kit. It is now installed, and awaiting the broadband signal. I will post a message once it is live. BT have re-confirmed that this should be 4th November…

    #36694
    ,Rhonz
    Participant

    Dear all, I’ve just checked on BT site for my home which says that I will get speeds up to 1MB and that an engineer will have to set it up. When I go to another BT site it says I may get up to 2MB (as and when it eventually arrives). Clearly clarity on the situation is not good and I hope that BT are not cheapening the job given the amount of Time and money that Mr Shanks has gone to such pains to tell us BT have spent/wasted on this project. I’ve asked for a clearer picture and will advise soonest.

    #36672
    ,lizziekillin
    Participant

    Just received a letter from BT this morning.

    “Due to ongoing issue further delays are being experienced for the activation date for the KILLIN exchange.”

    I just love the sentence:-
    “BT makes every effort to meet the target dates that have been set and the vast majority of exchanges are activated on time.”

    No new date has been given

    #36683
    ,Mark
    Participant

    Rhonz

    The “official” site, with the latest up to date information is bt.com/broadband Other sites feed from this site, and have recently not been accurate.

    You should, all things being equal, be able to get 2MB where you stay.

    #36688
    ,Alistair Ferguson
    Participant

    any one got any news on the 4th being B Day or not

    #36667
    ,Webmaster
    Participant

    There have been no changes that we have been made aware of here at the site.

    As it stands right now, and God willing, the Killin Exchange will be enabled on Friday 4-Nov-05.

    Fingers crossed.

    Big G

    #36689
    ,Alistair Ferguson
    Participant

    did B day arrive has anyone gott news on broadband today

Viewing 15 posts - 1 through 15 (of 34 total)
  • You must be logged in to reply to this topic.
Connect to post
To join in on the forums please

Login

Lost your password?